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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will open. It comprises in-depth info about all the operations that you can carry out on the given page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge range of tutorial videos clarifying how to use our hosting Control Panel. They're meant for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you are looking for, have a glimpse at our extensive Frequently Asked Questions database, which covers questions asked by real people and provides real solutions. We regulary "revamp" our FAQ section with new questions & answers in an attempt to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can get in touch with our great team of customer service technicians available 24/7 and ready to help you with any issue. Each trouble ticket you submit will be responded to within sixty minutes (the average trouble ticket response time being only twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236176

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com